Job Overview
- 2nd and 3rd level support and escalations of IT support tickets, Jira management and Jira automation
- Deal with network related issues
- Visit new locations for network and IT configuration and installation
- MDM management across our hardware fleet (Android, iOS, Windows and Mac) using Intune, Jamf and WorkspaceOne UEM
- Maintain automations written in Python or built on platforms such as n8n and Okta Workflows - reading executions, troubleshooting issues, and suggesting improvements
- Bring new automation ideas to connect systems and sync data across tools
- Tackle IT security reports and incidents related to internal infrastructure, as well as understanding product-side issues when they arise
- Maintain accurate inventory and ensure every action and asset is traceable
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