Customer Success Associate - UK

Job Title

Customer Success Manager (UK Team — Argentina)

About Flipdish

At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by offering them powerful, simple-to-use tech solutions backed by real human support. Everything we do is designed to make running a restaurant satisfyingly simple in a world that’s anything but.

About the role

You’ll join Flipdish at an exciting phase of transition and growth, with a big opportunity to unlock meaningful revenue potential across our global customer base by helping restaurants adopt, expand, and succeed with our products.

In this role, you’ll manage restaurant customers (UK team) and work closely with Activations and Sales to ensure new accounts ramp quickly, existing accounts stay healthy, and expansion opportunities are identified and progressed. Success looks like higher adoption, stronger customer health scores, reduced churn risk, and consistent revenue expansion across your portfolio.

Please note: English fluency is mandatory for this role. Please apply using an English CV.

What you’ll own

• Manage a portfolio of restaurant customers, helping them engage with and find value from Flipdish products.
• Partner with Activations and Sales to ensure new accounts are onboarded correctly and grow orders quickly and efficiently.
• Identify and refer upsell opportunities for additional Flipdish products, including Point of Sale.
• Drive higher lifetime value through increased product adoption, better integrations, improved satisfaction, and stronger health scores.
• Expand revenue within accounts through feature optimisation, effective case management, and introduction of new and partner products.
• Interpret portfolio signals to identify “at-risk” customers and drive structured action plans to reduce churn risk.

What success looks like

• New customers in your portfolio onboard smoothly and ramp orders quickly, with clear time-to-value.
• Product adoption and customer health scores improve measurably across your book of business.
• Churn risk reduces through proactive engagement, clear action plans, and effective issue resolution.
• A consistent pipeline of qualified expansion opportunities is surfaced and progressed with Sales.

About you

You’ll thrive in this role if you:

• Have demonstrable experience managing a large book of business in Customer Success, Account Management, or Sales.
• Can show a proven track record in minimising churn and growing accounts.
• Are results-focused with a can-do attitude, comfortable in a fast-paced environment.
• Use data confidently to prioritise actions and make decisions.
• Are highly organised and comfortable building pipelines and tracking processes.
• Communicate clearly and can present to customers and internal stakeholders over video.
• Have a strong interest in hospitality and understand the challenges restaurants face.
• Are analytical, detail-oriented, and motivated by revenue growth.

What you get

We’re a growing startup and we pride ourselves on providing unparalleled opportunities for career growth. If you’re smart, ambitious, and hard-working, we’ll do whatever it takes to make you a Flipdisher! Time off and team connection includes 33 days annual leave plus public holidays, plus company days (for example, Summer Fridays), along with team meet-ups and company events.

Interview process

Here’s what you can expect throughout the interview process.

1. Recruiter screening call (15–30 minutes)
2. Hiring manager interview (45–60 minutes)
3. Competency / technical stage
4. Reference checks

Our Culture

At Flipdish, we’re on the side of independent restaurant and takeaway owners, running busy operations on tight margins with rising costs, staffing challenges, and an increasingly demanding customer base. Our job is to make their lives easier with technology that’s powerful, satisfyingly simple, and backed by real human support.

Our integrated ecosystem, spanning online ordering, marketing, loyalty, point of sale, menu optimisation, and operational automation, helps restaurants grow while staying in control. We’re an AI-first company, and we use it to help our customers get better outcomes, faster ordering, smarter marketing, and smoother operations, so owners and teams can spend more time on what matters.

Inside the company, we value ownership and clarity, with a friendly, people-led culture behind it. We trust our people to help shape what kind of employer Flipdish is, not just follow a script. Transparency is huge for us: we listen to each other, and create the space for people to grow (with balance, not burnout). We’re focused on impact and team energy, not “being seen”. You’ll have meaningful scope, work closely with smart people across teams, and be trusted to make things better as Flipdish scales.

If you’d like to read more about interviewing at Flipdish, please check out our Interviewing at Flipdish guide.