Client Success Manager - German Market (m/w/d)

You are the person German entrepreneurs trust. You listen carefully, ask the right questions and know when to advise, challenge or step in. You combine strong client focus with financial curiosity and build long-term relationships within an existing client portfolio. Floryn is looking for a Client Success Manager for the German market who takes ownership, enjoys pioneering and wants to play a key role in the international growth of a proven fintech scale-up.

Floryn is one of the fastest-growing FinTechs in the Netherlands and soon across Europe! While others talk about innovation in finance, we do it 💪. With our proprietary technology and data-driven approach, we are revolutionising business lending. Making it fast, easy, and flexible for companies of all sizes.

With over €800 million in SME loans funded and a team of 70+ passionate professionals, we're now ready to expand into Germany.

This is a unique opportunity to join a proven fintech with startup energy and scale-up momentum and play a key role in building something new from the ground up.

What you will do as Client Success Manager Germany

As Client Success Manager, you'll join a small but growing German team from day one. You'll work alongside two Key Account Partnership Managers and an Underwriter, with more hires planned throughout 2026 as we scale our German operations.

This is a hands-on support role where you'll be the first point of contact for our German clients. You'll handle incoming calls, emails, and chats from customers who need assistance, have questions about their credit facility, or want to explore additional financing options. In the beginning, you'll also support managing inbound leads and ensuring every client inquiry gets the attention it deserves. 

Beyond reactive support, you'll proactively maintain and develop relationships with existing SME clients across NRW and surrounding regions. You'll conduct in-depth conversations to understand client goals and current financial situations using our in-house tools and data models, and act as sparring partner for clients facing challenges.

In the initial phase, your work is more exploratory. You will read, learn and adapt existing Dutch processes to fit the German context. You will help refine emails, customer journeys and nurture flows, ensuring everything aligns with German expectations and culture. As the client base grows, the work becomes increasingly structured and scalable.

Your responsibilities

• You are the first point of contact for German clients, by phone and email

• You manage and develop an existing portfolio of German SME clients

• You conduct in-depth conversations about financing needs, platform usage and business goals

• You handle and assess credit increase requests up to €1 million using internal data tools

• You identify commercial opportunities and conduct upsell and cross-sell conversations where relevant

• You collaborate with compliance, risk and legal teams on complex client cases

• You translate and adapt existing processes and client communication to the German market

• You take ownership of improvement initiatives and turn client feedback into concrete actions

• You work daily with tools such as HubSpot, Slack and Notion to manage relationships and processes
  

Preferred Location

To stay close to our German client base and keep travel to our Dutch HQ smooth, we prefer candidates based in or near Köln, Dortmund, Düsseldorf, Essen or The Netherlands.

You'll be based at our HQ in Den Bosch, our central hub from where we serve clients across all markets. Working alongside our Dutch Client Success team, you'll support German clients with approximately 2 days in the office for collaboration and the other days remote flexibility. We'll take care of your travel and accommodation when needed.

We make sure your visit is comfortable and well-organized, so you can focus on connecting with the team and enjoying the Floryn experience