Head of Infrastructure & Cloud Operations

Infrastructure & Cloud Strategy

• Define and execute the organization’s IT infrastructure and cloud strategy.
• Lead infrastructure modernization and cloud transformation initiatives.
• Oversee data center, network, compute, storage, virtualization and cloud environments.
• Develop technology roadmaps aligned with business and technology objectives.
• Establish scalable, standardized and highly available infrastructure architectures.

Cloud Operations & Engineering

• Lead enterprise cloud operations across AWS, Microsoft Azure and/or Google Cloud.
• Drive cloud adoption, migration, optimization and operational maturity.
• Implement Infrastructure-as-Code (IaC) and infrastructure automation.
• Establish modern DevOps, SRE and platform engineering practices.
• Improve cloud reliability, scalability, performance and operational efficiency.

Infrastructure Reliability & Operations

• Ensure high availability, performance and reliability of critical infrastructure services.
• Establish and monitor Service Level Objectives (SLOs), SLAs and operational KPIs.
• Lead major incident management, problem management and root-cause analysis.
• Develop proactive monitoring, observability and capacity-management practices.
• Drive continuous improvement across infrastructure and IT operations.

Security, Resilience & Business Continuity

• Work closely with cybersecurity teams to strengthen infrastructure security and cyber resilience.
• Lead Disaster Recovery (DR) and Business Continuity Planning (BCP) initiatives.
• Establish backup, recovery and infrastructure resilience strategies.
• Ensure infrastructure operations comply with organizational security, risk, audit and regulatory requirements.
• Maintain appropriate access-control, vulnerability-management and security practices.

Automation & Intelligent Operations

• Identify opportunities to automate infrastructure and operational processes.
• Implement AIOps and intelligent monitoring where appropriate.
• Use automation and observability to reduce manual intervention and improve service reliability.
• Promote engineering practices that improve operational efficiency and reduce infrastructure complexity.

FinOps & Cost Optimization

• Lead cloud and infrastructure financial planning, budgeting and forecasting.
• Establish FinOps and cloud cost-optimization practices.
• Monitor infrastructure utilization and identify opportunities for cost efficiency.
• Balance performance, reliability, security and cost when making infrastructure decisions.

Vendor & Service Management

• Manage strategic infrastructure, cloud and technology service providers.
• Define and monitor vendor SLAs, KPIs and service quality.
• Support contract negotiations, technology procurement and vendor evaluation.
• Ensure third-party providers meet agreed technical, security and operational requirements.

Leadership & Team Development

• Lead and develop a high-performing infrastructure and cloud operations team.
• Establish clear responsibilities, objectives and performance measures.
• Mentor engineers and develop technical leadership capabilities.
• Promote a culture of ownership, engineering excellence, collaboration and continuous improvement.
• Support recruitment and development of infrastructure and cloud engineering talent.

Stakeholder Management

• Work closely with senior management, engineering, cybersecurity, application development and business teams.
• Translate business requirements into practical infrastructure and cloud solutions.
• Communicate infrastructure strategy, risks, investment requirements and operational performance to senior stakeholders.
• Coordinate effectively with distributed, offshore and external technology teams.