Inside Sales Representative - Springwell

As an Inside Sales Representative for our Springwell brand, you’ll help homeowners across the U.S. gain confidence in their water by guiding them to the right high-performance filtration and treatment solutions. You’ll manage a high volume of inbound inquiries via phone, chat, and email, while using consultative selling techniques to recommend tailored, trustworthy solutions.

You will succeed in this role by learning quickly, responding decisively, and communicating clearly—demonstrating our Think Fast mindset. You’ll Work It Together with teammates by sharing insights, refining best practices, and collaborating across departments to continually improve customer experience.

And you’ll Make the Hard Call by asking the right discovery questions, navigating technical product conversations, and guiding homeowners to the system that best fits their needs—even when it means recommending a simpler or lower-cost solution.

POSITION LOCATION: Remote in the United States

Compensation includes a lower base, but total earnings with commissions typically fall between $100K–$150K, with senior‑level associates landing toward the top end. Commissions start immediately and are based on overall business performance—not individual quotas—creating a more predictable and scalable earning path.

We are hiring at three levels:

• Associate Inside Sales Representative: Ideal for early-career professionals with strong communication skills and the ambition to build a career in technical, consultative sales. This role focuses on learning product fundamentals, supporting administrative duties, providing industry-leading customer service, and closing standard system configurations with support.

• Inside Sales Representative: Designed for candidates with proven sales performance who can independently manage the full inside sales cycle but have limited exposure to the Water Quality industry. This role requires strong discovery skills, objection handling, and consistent quota achievement.

• Senior Inside Sales Representative: Best suited for experienced inside sales professionals with a track record of high performance in the Water Quality industry. This role owns higher-value, more complex customer engagements and plays a leadership role in driving team effectiveness and process improvement.

What you will be doing:

Key Responsibilities (All Levels)

• Engage inbound prospects via phone, chat, email, and scheduled follow-ups.
• Conduct structured, needs-based discovery to understand customer water quality concerns.
• Educate customers on Springwell products and solutions in a clear, consultative manner.
• Recommend system configurations aligned to customer needs, budget, and installation requirements.
• Progress assigned opportunities through defined sales stages toward close.
• Maintain accurate, timely CRM records including call notes, follow-ups, and pipeline activity.
• Continuously build product knowledge, including system capabilities, installation factors, and competitive alternatives.
• Deliver a professional, trust-building customer experience that drives conversion and long-term brand credibility.

Additional Responsibilities (Inside Sales Representative)

• Independently manage the full sales cycle for standard and moderately complex system configurations.
• Confidently handle common objections related to pricing, installation, and product differentiation.
• Balance high inbound lead volume while maintaining conversion quality and follow-up discipline.
• Identify opportunities to upsell or cross-sell within approved product configurations.
• Consistently meet or exceed assigned revenue and productivity targets.
• Escalate advanced technical scenarios or edge cases appropriately while learning to resolve them independently over time.

Additional Responsibilities (Senior Inside Sales Representative)

• Own high-value deals, advanced system configurations, and customers with complex water quality or installation requirements.
• Lead escalated conversations and resolve challenging objections with minimal support.
• Serve as a subject-matter resource for product application, configuration strategy, and consultative selling.
• Coach and mentor Associate and Inside Sales Representatives through call feedback, deal reviews, and best-practice sharing.
• Influence sales effectiveness by contributing to scripts, objection handling, tools, and process improvements.
• Partner cross-functionally with Marketing, Product, and Operations to surface insights that improve lead quality and customer outcomes.
• Consistently outperform standard performance benchmarks in revenue, close rate, and deal quality.