Returns Operations Analyst

This role offers the opportunity to lead critical analytics and reporting that directly influence return trends and financial outcomes for the Moen business. You’ll investigate defects, partner across teams to resolve disputes, and drive returns‑reduction strategies through robust data insights and process improvements. A great fit for someone with a strong analytical foundation and a passion for operational excellence.

Location: This position is eligible for a hybrid work schedule, reporting into the Deerfield IL office. 

RESPONSIBLIITIES:

• Manage and execute processes for recurring monitoring and reporting for Retail Returns including drivers, trends, and disputes.
• Analyze new and existing data sources in conjunction with a working knowledge of Retail contracts to identify and dispute returns for the Moen business.
• Support quality issue resolution by partnering with customers and internal teams (Sales, Returns Center, Operations, etc.) to investigate defects, resolve disputes, and improve processes and outcomes
• Become an integral team member of the Returns Reduction Tasks force with Sales, Accounts Receivable, Customer Service, and Returns Operations to investigate trends and develop processes & systems for reduction in overall Returns burden to the Moen P&L.
• Other duties and responsibilities as assigned. 
• Support quality issue resolution by partnering with customers and internal teams to investigate defects, resolve disputes, and improve processes and outcomes