HR Shared Services Supervisor
Full-time Not ApplicableJob Overview
The People Services Supervisor leads a team of 5 Tier I People Services Specialists responsible for delivering exceptional HR support to associates, managers and the HR organization. This role oversees the Tier 1 team as they deliver front line HR support, onboarding processes, HR program execution, and other HR services ensuring compliant, efficient and above all, positive associate experiences. The Supervisor acts as an escalation point, drives process improvements, and partners with HR Centers of Excellence (COEs) and fellow support functions to optimize HR service delivery workflows.
Location: This position is eligible for a hybrid schedule reporting to our Deerfield, IL office 3 days a week with flexibility for remote work on Mondays and Fridays.
What you will be doing:
- Lead and develop a team of five People Services Specialists supporting applicants, future associates, associates, and the HR COEs
- Provide feedback, coaching, and guidance to ensure team alignment and performance
- Serve as an escalation point for complex onboarding, pre-employment, and AskHR inquiries
- Oversee requisition and offer letter creation, pre-employment screening, and onboarding processes
- Evaluate and develop continual improvements to the onboarding structure and rotational ownership model
- Partner with COEs to update onboarding materials semi-annually
- Oversee execution of HR programs including Tuition Reimbursement, Relocation, Referrals, employee recognition, and HR intranet content updates
- Monitor compliance for I-9 and E-Verify processes; develop and maintain governance standards
- Monitor AskHR (Jira) dashboards and responses; identify trends and drive efficiency improvements
- Ensure Tier 1 SOPs, working documents, and SmartSheets are accurate and updated
- Partner with HR Managers, COEs, and other support teams to identify and deliver process improvements and minimize escalations
- Ensure SLAs are met across Tier 1 activities
- Support, lead and/or oversee special projects as assigned