CRM Executive - IT System Integrator (SUDAN) - Remotely

Job Description

Role Purpose

Own the client journey after deal confirmation, ensuring visibility, follow-up, execution tracking, and customer satisfaction through structured CRM usage, coordination, and reporting. The role reports directly to the CEO.

1. CRM Ownership & Client Visibility

• Track deal progress, customer activity, delivery status, and open actions.
• Provide regular, clear summaries highlighting progress, delays, inactive clients, and unresolved items.
• Use CRM data to turn activity into insights and priorities.
• Own and maintain the CRM for confirmed deals and active clients.

2. Client Coordination, Delivery & Payments

• Act as the main coordination point for clients after confirmation.
• Communicate execution status, timelines, and changes to customers.
• Track delivery progress and follow up on payments or discrepancies.
• Handle post-confirmation documentation such as contracts or formal letters when required.
• Escalate risks early to protect timelines and customer satisfaction.

3. Reporting, Customer Intelligence & Growth Support

• Prepare structured updates covering deals, clients, execution, and issues.
• Analyze client behavior to identify active, inactive, and under-engaged customers.
• Support business growth by coordinating client insights and contact lists for future outreach.