Job Overview
- Provide first-level support for hardware, software, internet connectivity, and other technical issues for both head office and branches.
- Troubleshoot and resolve issues related to POS systems, printers, tablets, and other F&B-specific equipment.
- Respond promptly to support tickets and service requests.
- Maintain local area networks (LAN), internet connections, routers, and VPN access across all branches.
- Monitor system performance and ensure network security, uptime, and reliability.
- Assist in maintaining servers, file-sharing systems, and backup processes.
- Maintain an inventory of all IT assets including laptops, desktops, tablets, printers, and POS systems.
- Set up and configure new hardware for staff and branches.
- Ensure that all software licenses are up to date and in compliance.
- Implement and monitor basic security measures to protect company data and systems.
- Conduct regular checks for unauthorized access or security breaches.
- Support data privacy compliance and backups.
- Maintain records of support issues, solutions, and maintenance schedules.
- Provide regular reports on system health, incident logs, and equipment status to management.
- Help develop IT procedures and user manuals.
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