Virtual Receptionist
Job Overview
Description:
We are seeking a highly organized and detail-oriented Virtual Receptionist to provide remote administrative support. The successful candidate will serve as the first point of contact for patients and will be responsible for managing communications, scheduling, and ensuring a smooth flow of information between the office and its clientele. This position requires excellent communication skills and the ability to manage multiple tasks efficiently in a fast-paced dental environment.
Skills Required:
- Professional verbal and written communication skills for responding to emails and phone calls
- Proficiency in scheduling meetings and managing calendars
- Experience maintaining and updating contact lists
- Ability to prepare spreadsheets and maintain accurate online records
- Strong attention to detail and organizational skills
Duties/Tasks to Perform:
- Monitor and check voicemail and electronic messages regularly
- Answer incoming calls and direct them appropriately
- Schedule and confirm patient appointments
- Make outgoing calls to patients regarding upcoming visits and pending treatments
- Contact insurance providers to verify patient benefits
- Maintain accurate patient and contact records
Requirements
- Minimum of 1 year of experience in a receptionist, administrative, or customer service role (preferably in the healthcare or dental sector)
- Proficiency with virtual communication tools (e.g., VoIP systems, email platforms, scheduling software)
- Familiarity with electronic health records (EHR) systems is preferred
- Reliable high-speed internet connection and a quiet, professional remote work environment
- Ability to work independently, manage time effectively, and handle multiple priorities
- Excellent interpersonal skills, with a patient and empathetic phone manner
- Availability to work on-site at our offices is required
Schedule: Monday, Thursday and Friday from 9:00am to 1:00pm (CST). Tuesday and Wednesday from 2:00pm to 6:00 (CST)
Benefits
- Competitive pay in US Dollars.
- You'll get to work with some amazing, respected business professionals.
- We really value and encourage input from our team members.
- We offer different payment methods (Zelle, Face Bank, Binance)
- You'll get paid every two weeks
- We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad.
- Birthday and work anniversary celebrations.
- Alliances with many brands grant extra benefits to freelancers.
- Weekly recreation dynamics that foster a healthy work environment.
📌 Before You Apply, Please Read:
At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:
⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.
🧑🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.
🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.
🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.