Technical Support Manager

Do you want to work in a fast-growing SaaS company that’s on its way to becoming the leading subscription management and billing platform in Europe?  

 
At Frisbii, we help subscription-based businesses manage their customer lifecycle efficiently, optimize revenue streams, and scale sustainably. Backed by private equity and expanding rapidly across Europe, we’re building a modern and agile platform that makes subscription management simple, reliable, and future-proof. 

This is your chance to join our Customer Support team and have a direct impact on how businesses across Europe use our platform.

As a Customer Supporter, you’ll be the first point of contact for primarily our German-speaking customers, ensuring they receive excellent service throughout their journey with Frisbii. 

Your main tasks will include: 
 

• Supporting customers primarily via email through our support tool (Salesforce Service Cloud) 

• Assisting new clients during onboarding, making sure they get the best possible start. 

• Becoming an expert in the Frisbii platforms so you can act as a trusted advisor. 

• Updating our help center, FAQs, and support content. 

• Collaborating with product and tech teams by sharing customer insights. 

• Helping optimize support processes and suggesting improvements. 

• We use Salesforce Service Cloud, Slack, Jira, and other modern tools to make sure you have everything you need to succeed. The learning curve will be steep, but you won’t be bored - and you’ll always have a supportive team by your side. 

Location: Poland (nearby Gdansk) or Germany