Senior Software Engineer, Foundation

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We are looking for engineers to join our Foundations team. This team is the steward of frameworks and systems upon which other teams build customer-facing functionality. Though building shared libraries, frameworks, and tooling, they ensure that the foundations upon which we build Front are scalable and reliable.

Skills and experiences

• Experience building frameworks and libraries; experience building distributed systems with an emphasis on reliability, observability, and performance

• Clear, structured thinking and excellent communication skills

• Exceptional software design fundamentals

• A track record of delivering projects of significant complexity

• Able to navigate significant ambiguity, drive clarity, and execute

• Ability to thrive in a dynamic, fast-paced, collaborative, low-ego, and high-growth environment

• Extra points for experience in developer tools, infrastructure, and/or Typescript performance

Why is this role special?

• You’ll get exposure to many different types of systems across production frameworks (e.g. our task queue system that powers our event-driven architecture, our database ORM, real time events, CI/CD, and our batch job framework)

• You’ll heavily influence Front’s backend architecture and the patterns employed by the broader engineering team.

• Your primary stakeholders are other engineering teams within Front

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Flexibility to work from home Monday and Friday, unless posted as a fully remote role

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice