Part Time Customer Service Rep - Laser City .
parttime_permanent entry_level 15-18 CAD/hourJob Overview
We are looking for fun, friendly and outgoing people to join our team!
As a member of our Customer Service Team you’ll be the first line of contact for our customers. You will learn loads of product knowledge and be able to advise our customers on our products and packages. You will be answering their phone calls, making bookings, responding to their emails, etc. You'll be based in our head office which is attached to our Edmonton location.
You'll need excellent communication skills, both written and verbal, as well as the ability to multi-task and deal with many balls in the air. Attention to detail is essential.
Because we’re in the business of fun, the vast majority of interactions with customers are relaxed, friendly and relatively easy. There’s no hard selling or constant complaints here thankfully!
What does a Customer Service Team Member do?
Answer incoming phone calls and return voicemails
Respond to email inquiries
Oversee online bookings
Collect payments over the phone and online
Respond in real time to online chats
Other tasks as needed
About Us
Laser City is our main business, with 1 location in Edmonton and 2 in Calgary. As well as Laser Tag, we offer Mini Paintball (paintball for ages 8 to 12) and eSports. We host tons of birthday parties, youth groups, corporate events, and more. We also offer drop-in laser tag and day camps for kids. We’re in the business of providing fun experiences. Learn more about Laser City at https://www.lasercity.ca/
We have core values that help define who we are and why we're here. They are:
Fun & Exciting
Safety Always
Innovation and Growth
Bad Ass Products
Give A Sh*t
Awesome Customer and Employee Experience
Community Give Back
Role Specifics
Hours - 10-20 hours a week
Schedule - 1-2 afternoon-evenings during the week, and 1 shift on the weekend.
Must be available Wednesday + 1 other weekday, starting at or before 3pm. Also available Saturday/Sunday
This is a great part time job for University students!
Location - South Edmonton, 5104 67 Ave
Anticipated Start Date - ASAP
Compensation - $15-18/hour based on experience
Not to mention all the free laser tag you can play!
Who is the role NOT for?
Anyone who is unreliable or not dependable. We’re a small organization, so when someone decides not to come to work on Sunday because they partied too hard on the Saturday, it really hurts everyone.
Someone who hasn't worked in customer service in some capacity before. That could be working a retail or hospitality job, etc, but you must know that you enjoy dealing with the public.
Don’t be put off by these things though! Hopefully you’re the kind of person who looks at those and says “yeh, I hate those people too, I’m not like that, I’m awesome!”. In which case, read on and apply!