IT Service Desk Administrator

About GAC

Our corporate DNA

World-class shipping, logistics, and marine services built on quality, safety, and sustainability with the human touch. GAC delivers flexible integrated portfolios to customers globally, emphasizing a long-term approach, sustainability, innovation, and ethics.

7500 + Employees around the world / 300 +Strategically located offices / 50 +Countries.

About Job

The main purpose of the IT Service Desk administrator is to provide fast, efficient, and effective IT and Communications support to the GAC Group of Companies within agreed SLAs. The IT Service Desk will provide 24x7x365 first-line support via all modern communication channels and offer remote support when required.  Therefore, the Service Desk administrator must be flexible and available to work shifts during the day or night. 

The job exists for an individual who will adopt ITIL Framework for Service Management. The Service Desk will log, categorize, assign, and resolve received IT requests and, where required, will use their excellent knowledge of GAC stakeholders and third-party suppliers to find solutions to Incidents and requests. 

The job contributes to the smooth functioning of business operations and will demonstrate excellent knowledge of GAC’s IT systems, Infrastructure, and service catalog. 
Additionally, this role supports the continuous improvement of IT services through proactive monitoring, process automation, and enhancement of end-user digital experience. The administrator will also play a key role in maintaining endpoint security compliance, promoting user awareness, and collaborating with cybersecurity and infrastructure teams to strengthen the organization’s IT resilience.

 This Position required to work on roster basis

Key Responsibilities

Provide L1 & L2 support for Microsoft 365, which includes E-mail, OneDrive, SharePoint, MS Teams, including Teams Voice, Intune device management, and security compliance monitoring.

GAC Business Application administration and support.

Responsible for GAC Service Desk Support (ServiceNow).

Desktop and Applications support.

Administer GAC Monitoring systems.

Daily monitoring of Anti-virus status, Device Management, and Group IT Servers hosted on-prem and Cloud.

Monthly Patching of servers and endpoints.

Vendor Management (Suppliers/Consultants).

IT Service Desk Procedures & Guidelines.

Responsible for Inventory Management.