IT Specialist

We are seeking a motivated and detail-oriented IT Specialist to join our team. The ideal candidate will be responsible for ensuring the effective management, security, and governance of Microsoft 365 for GAC worldwide users. As a key member of the IT Service Desk team, you will handle system administration tasks, monitor incidents, and ensure minimal downtime across the IT infrastructure. You will work closely with application development and support teams to resolve technical issues, ensuring that service interruptions are quickly addressed.

Qualifications & Skills:

• Education: Degree in IT or secondary education with relevant technical qualifications.

• Professional Qualifications: ITIL, Microsoft 365, Azure Administrator certification, and networking certifications are a plus.

• Experience: A minimum of 4 years in an IT support or administrative role.

• Specialist Knowledge: Experience with IT service management systems.

• Communication: Strong written and verbal communication skills in English.

• Technical Aptitude: Advanced computer skills with proficiency in relevant IT systems and software.