IT Service Desk Administrator

Job Description

IT Service Desk Administrator
Location: Colombo, Sri Lanka

We are seeking an experienced IT and communications professional to join the GAC team in Sri Lanka as a full-time IT Service Desk Administrator. Do you have what it takes to join us?

Reporting to: IT Operations Manager
Department / Team: Information Technology
Key Tech/Tools: Microsoft 365, ServiceNow, JIRA, Intune, Endpoint Manager, Azure, ITSM platforms

What your day would look like

If appointed, you will provide IT and communications support, ensuring timely resolution of incidents and service requests within agreed service levels. You will work within the ITIL framework, managing service desk tickets, supporting Microsoft 365 and IT systems, and coordinating with internal teams and vendors. The role also focuses on system stability, proactive monitoring, and security compliance across on-premises and cloud environments, requiring strong IT support experience, knowledge of ITSM tools, and excellent communication and problem-solving skills.