Customer Service Manager – Contract Logistics

Do you have what it takes to join our team in Dubai as our new Customer Service Manager – Contract Logistics? If so, we want to hear from you!

What would your day at GAC look like?

If appointed, you will:

·         Lead customer service teams to drive performance, efficiency and service quality.

·         Maintain effective relationships with statutory bodies and external regulatory authorities to ensure full compliance with all shipment prerequisites and regulatory standards while supporting smooth customer service and logistics operations.

·         Streamline workflows and implement best practices to enhance administrative efficiency and team performance.

·         Ensure prompt handling of customer requests and deliver exceptional service to maintain high customer satisfaction.

·        Identify and resolve issues that impact service quality, efficiency and departmental productivity.

·         Manage scheduling, customer service workforce planning and resource allocation to meet client expectations.

·         Maintain strong customer relationships through regular reviews, effectively managing interactions, issues and feedback.

·         Monitor client KPIs and conduct monthly reviews to ensure performance targets are met.

·         Actively support and participate in client audits and quality reviews to maintain high service standards and drive continuous improvement.

·         Lead cost-saving initiatives in customer service operations through process standardization and performance measurement.

·         Drive reduction of operational overheads while maintaining service quality and efficiency.