Customer Service Administrator

Join our Customer Service team in Dubai as a Customer Service Administrator.

As our Customer Service Administrator in Dubai (DWC), you will execute logistic administrative functions, coordinate documentation flow between departments, and provide top-tier service to our customers. You will be responsible for scheduling imports and exports, processing customs and documentation, and shipment tracking.

· Location: Dubai, UAE

· Employment type: Full-time

What will your day at GAC look like?

· Coordinate import and export shipments based on customer needs and priorities.

· Process principal orders through the company’s system.

· Prepare export and import customs documentation in line with applicable customs regulations.

· Coordinate daily schedules with operations teams and share transport requirements on time.

· Track shipments until they reach their destination.

· Escalate complaints and service-related issues promptly.

· Respond promptly to customer requests and help ensure timely resolution and customer satisfaction.

· Maintain accurate and organized records so required information is available when needed.

· Communicate clearly and effectively with internal teams and stakeholders.