Sales Operations Support Specialist

What You’ll Do

• Oversee the full cycle of contract management, from KYC coordination to invoice
  control.
• Collect and validate documentation required for customer compliance checks or vendor
  verification processes.
• Gather necessary information from Sales and collaborate with Product Owners, Pre-
  Sales, Finance and Legal teams to ensure that service descriptions are accurate,
  complete, and aligned with customer expectations.
• Communicate proactively with clients during service order preparation to ensure full
  clarity on contract conditions, billing structures, and implementation steps.
• Review and validate tariffs and billing settings to ensure they reflect agreed terms.
• Perform invoice checks for new customers and selected existing customers to prevent
  discrepancies
• Coordinate the contract execution process, including document preparation, signature
  tracking, and follow-ups on pending approvals.
• Ensure proper internal archiving of all contractual documentation.
• Deliver countersigned copies to customers in a timely and professional manner.
• Assist customers with requests related to reconciliations, invoice corrections, waivers,
  and service changes.
• Coordinate with internal subject-matter experts to ensure customers receive the
  appropriate support depending on the nature of their inquiry.
• Maintain high levels of customer satisfaction, focusing on clarity, responsiveness, and
  reliability across administrative and billing interactions.
• Safeguard company interests by ensuring compliance with internal policies and financial
  controls.