SOC Analyst (WAAP)

Gcore WAAP protects customer web applications and APIs against DDoS, bots, and application-layer attacks at CDN edge scale. We are building out a proactive, managed-support offering for enterprise customers, and we need a SOC Analyst to run the day-to-day security operations: watch traffic and alerts, triage false positives, prepare customer-facing threat reports, and escalate real impact to the right team. You will work alongside our Threat Researchers, taking the operational load off them so they can focus on deep analysis. You do not need to be a threat-hunting expert.

You need to be reliable, observant, comfortable in logs and dashboards, and able to tell an attack from legitimate traffic - and know when to escalate.

What You Will Do 

• Monitor WAAP and DDoS activity across customer accounts - dashboards, alerts, and traffic patterns - and recognize when something needs attention.
• Triage false positives: review traffic flagged by security policies, confirm or dismiss, and keep noise down for customers (this is a large, daily part of the job).
• Prepare reports: weekly threat summaries per customer and post-incident DDoS reports, in clear customer-facing English.
• Alert and escalate: when an attack is impacting a customer, signal the engineering team or Support with the right context - e.g. a customer needs to be tagged or a policy adjusted - and follow the escalation runbook.
• Support customer onboarding: apply standard security configuration based on the customer's profile (resource type, traffic volume, legitimate-traffic exclusions) following playbooks.
• Follow the reaction-time SLA - our commitment to customers is speed of reaction and clear post-incident reporting, not a prevention guarantee.
• Contribute to and maintain runbooks so responses are consistent and repeatable.