Mobility device Technician/ Phone Repair Technician (209539)

1. Can you describe your experience with handheld / Mobility device ? 

2. How would you handle an emergency, such as equipment failure during critical operations? 

3. What motivates you to perform well in your role as a service technician? 

4. How would you respond if your supervisor requested that you move to another department because of the workload? 

5. Describe a time when you challenged the status quo to improve a process or outcome 

6. What do you consider to be the most important factors in creating a positive and productive work environment? 

Key Responsibilities: 

• Actively engage in all facets of the HEM Configuration and Depot process. 

• Configure and deploy handheld products for customers, including devices from client, Samsung, Apple, and Zebra. 

• Contribute to continuous improvement initiatives within the lab, focusing on process enhancement, variation reduction, cycle time reduction, and cost savings. 

• Availability to work rotating shifts, including weekends and holidays. 

• Candidates must demonstrate a sense of urgency, attention to detail, and the ability to thrive in a team setting. 

• Be flexible to assist in other departments as needed. 

Qualifications: 

• High school diploma or equivalent; technical certification in a relevant field preferred.

• 3+ years of experience in configuring and repairing mobility devices or related equipment. 

• Strong mechanical and technical skills. 

• Knowledge of assistive technology and mobility device standards. 

Skills: 

• Excellent problem-solving and diagnostic abilities. 

•  Effective communication and interpersonal skills. 

•  Attention to detail and commitment to quality and safety. 

•  Ability to work independently and as part of a team.