Sales Support Specialist

Sales Support Specialist

Summary

• This role involves managing sales technology tools, including license and user setup, training, and communication plans, while ensuring feedback and tool adoption are tracked. 

• Candidates should have a bachelor’s degree, experience with Salesforce or CRM tools, strong Excel skills, sales support expertise, and familiarity with sales technologies.

Responsibilities

• Manage licenses, user setup and configuration changes across the sales technology tools

• Provide demo of the enhancement to capture initial feedback

• Generate basic training materials that can be customized by the GBEs to suit their audience better

• Track user-reported issues with IT, ensure resolution and communication

• Lead the delivery of Train-the-Trainer sessions

• Develop launch communication plans to include relevant information on features, hyper-care support, office hours, feedback capturing mechanism, etc.

• Lead office hours, capture/consolidate/prioritize feedback and translate to corrective action

• Generate tool usage report on onboarding and adoption

Position Requirements

• 2 or more years of hands-on experience with Salesforce or another CRM tool in an administrative role

• 1 or more years in a Sales Support function

• Strong Excel experience

• Comfortable working with technical development team in providing business context during migration/development cycles.

• Familiarity with other common sales technology tools such as Highspot, Seismic etc.

• Proven ability to leverage cross-functional resources

• Strong problem solving, quantitative and analytical abilities

• Strong communication skills and ability to work in cross-functional environment.