IT Support Technician with A+ Certification

• Provides support activities in an assigned area. Performs equipment exchange and recording inventory controls, software installations and program updates, troubleshooting and problem resolution on computer and Telecommunication systems. 

• Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. 

• Assist users to resolve computer related problems such as inoperative hardware or software. 

• Provide Technology Support for Customers and to support  Core Technology solutions, Freight and locations to supporting technology infrastructure. 

• Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades. 

• Associates Degree in Computer Science required Bachelors preferred and A+ certification required. 

• Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook.Strong communication (both verbal and written), problem solving, and decision making skills. 

• Ability to work with minimal supervision. 

• Highly organized and detail oriented; ability to prioritize daily tasks