Patient Specialist

Smile One Services is the off-site support center for Smile Dental Partners and Daydreams Procedure Center, providing essential operations that keep our multi-specialty dental practices running smoothly. We handle call center operations, bilingual support, insurance verification, and surgical treatment coordination and scheduling for five West Michigan locations, including pediatric and adult dentistry as well as orthodontics.

We’re seeking motivated, organized, and customer-focused professionals to join our team. Working at Smile One Services means being part of a collaborative environment where your contributions directly support patient care, help streamline operations, and ensure a seamless experience for families and staff alike.

Learn more about us at: https://smiledentalpartners.com/locations/

Our patient specialists are the heart of our practice – they are the first impressions to be made on our patients. Our team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: 

• Work-Life Balance: (Monday-Thursday 8:30AM-5:30PM Friday 8:30AM-3:00PM)

• Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!) 

• Parental Leave: Up to 3 weeks paid 

• 401(k) Match 

• Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans 

• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues 

• CE & Growth: SPEAR access + continuing education 

• Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans 

• Pet Insurance: Flexible plans + 24/7 telehealth for your pet 

Compensation: $19-20/hour

Key Responsibilities 

• Responsible for scheduling new patients and effectively managing both the Doctor and Hygiene schedules  

• Act as a liaison or case manager between the practice and the patient 

• Answer questions about treatment plan, discuss financial options, and make agreements about treatment, cost, and method of payment 

• Schedule treatment for patients who have existing treatment plans 

• Ensure that patients with outstanding balances are informed of the practice’s financial policy 

• Track and record the referral source on all new patients. 

Qualifications: 

• Customer service experience 

• Dental office experienced (preferred) 

Additional Information: 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.