Collections officer

We are currently hiring for an experienced Collections Officer to join our Credit Control team on a 6 month contract (full time hours) available to start in April 2026. This contract has the potential to be extended based on business needs and performance, so we are looking for someone who is keen to grow with us.

This is a true front end collections role which will see you on the phone, discussing outstanding debt for fertility treatment with our patients and negotiating payment arrangements. Your key responsibilities will include;

• Managing overdue aged debt accounts (consumer) working to targets driving down outstanding debt.

• Negotiating payment plans with patients where appropriate and tracking outcomes.

• Escalating cases to legal/collection house according to internal process.

• Delivery of excellent customer service to all patients at all times, going beyond the expectation to ensure the patient is fully informed with accurate and concise information.

• Liaising with internal Genea contacts to manage disputes and resolve any issues delaying payment.

• Achieving, maintaining and improving the set targets and key performance indicators regarding outstanding debtors.

• The preparation of documentation and delivery of information to patients with regards to debtor recovery on a daily basis.