Junior ERP/MES Support Specialist

Support, optimization, and further development of the Manufacturing Execution System (MES) used in the department (primarily ERP/MES), as well as advising affiliated units on related issues.

• Configure, operate, and maintain MES ensuring smooth functionality across the system.
• Ensuring data integrity and reliable operation of the MES system.
• Independently resolving system issues, or routing IT tickets to higher-level support units (local / business unit / global IT)
• Implementing defined, necessary adjustments during productive operation under the guidance of experienced key users
• Supporting migrations (including existing data sets), as well as reviewing concepts in the test system in compliance with defined process
• Manage user access and authorization ensuring secure operations.
• Provide ongoing user support, resolvling issues promptly and efficiently.
• Conducting training sessions and workshops for employees, as well as advising users on MES issues to maximize the usage and efficiency of the MES system.
• Creating process documentation, reports, and evaluations
• Generate reports and support reporting needs for various departments.
• Ensure consistent system communication to all stakeholders, promoting system updates and changes to prevent potential issues.
• Ensuring the reliable operation of MES
• Adhering to defined project goals in the role of change coordinator/project manager, including the timely implementation of corrective or improvement measures in MES