Information Technology Support Specialist

Gersh Autism Academy is seeking a dedicated IT Support Specialist (Level 1) to join our Seattle schools. This role is responsible for providing daily, on-site IT support to faculty, staff, and students, while also assisting with remote support for our East Coast and Puerto Rico teams. The ideal candidate has strong communication skills, a genuine interest in IT systems and workflows, and a proactive attitude toward problem-solving. 

*Please note, this position requires travel between locations in Issaquah and Bellevue, WA.

Key Responsibilities: 

• Provide first-level technical support for end-users (faculty, staff, and students) across devices, software, and network connectivity. 

• Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, etc.) and Windows-based systems. 

• Manage user accounts, password resets, and permissions through Microsoft 365 Admin. 

• Assist in setup, maintenance, and imaging of computers, printers, and classroom technology. 

• Support video conferencing systems, interactive boards, and other classroom technologies. 

• Escalate complex technical issues to higher-level IT staff when necessary. 

• Provide remote support to Gersh Academy’s East Coast and Puerto Rico sites as scheduled or assigned. 

• Maintain accurate records of support requests and resolutions within the IT ticketing system. 

• Contribute to IT documentation, procedures, and best practices. 

• Participate in IT projects, deployments, and ongoing process improvements. 

Qualifications: 

Required: 

• 1+ year of IT support experience or equivalent education/training. 

• Proficiency in Microsoft 365 applications and Windows operating systems. 

• Basic understanding of computer hardware, networking, and security principles. 

• Strong problem-solving and multitasking abilities. 

• Excellent interpersonal and communication skills.

• Ability to work both independently and collaboratively across locations. 

Preferred: 

• Experience supporting users in an educational environment. 

• Familiarity with ticketing systems and remote management tools. 

• Basic networking knowledge (VLANs, IP configuration, Wi-Fi troubleshooting). 

• CompTIA A+ or equivalent certification (or willingness to pursue). 

What We Offer: 

• Collaborative and mission-driven work environment. 

• Training and access to all areas of IT. 

• Opportunities for professional development and long term growth. 

• Hybrid flexibility after initial training period. 

• Competitive compensation and benefits package. 

Benefits for Full Time Employees

Gersh Autism offers a competitive compensation package, including comprehensive health and retirement benefits, professional development opportunities, and a supportive work environment committed to your personal and professional growth. 

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k matching)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Short-Term & Long-Term Disability
• Training & Development

Salary includes base plus KRA bonus