Customer Success Specialist - English and French Speaker
Job Overview
The Customer Success Specialist will support a group of assigned clients across multiple industries. They will be responsible for developing the client relationship and understanding of the client business and product installations to identify the consumption and overall experience of these valued accounts. The Customer Success Specialist will focus on the transition from prospect to product user and will act as the first line of contact for the client. They will drive consumption, identify new revenue opportunities, and partner closely with Key Account Executives and Field Sales Executives. This job will ensure customer satisfaction, strengthen relationships, and support the execution of account strategies.
The Customer Success Specialist will support a group of assigned clients across multiple industries. They will be responsible for developing the client relationship and understanding of the client business and product installations to identify the consumption and overall experience of these valued accounts. The Customer Success Specialist will focus on the transition from prospect to product user and will act as the first line of contact for the client. They will drive consumption, identify new revenue opportunities, and partner closely with Key Account Executives and Field Sales Executives. This job will ensure customer satisfaction, strengthen relationships, and support the execution of account strategies.
Your Next Challenge:
- Drive consumption of committed deals through onboarding, regular check-ins, and new user expansion initiatives.
- Responsible for providing client support by answering queries and problem solving, preparing customer meetings and delivering timely follow-ups.
- Partner with Key Account Executives and Field Service Executives to identify and implement strategic growth opportunities and develop robust account plans.
- Process invoices and agreements, support CRM updates, record-keeping, and other post sales tasks as required.
- Responsible for pre-production work, including compiling detailed briefs, collaborating with the editorial team, communicating requirements to partners and clients, and overseeing the successful project delivery.
- Serve as the main point of contact for strategic clients across multiple industries ensuring a high level of engagement and satisfaction.
- Participate in project-level discord, quotes, and negotiation for content outside of deal.
- Other duties as required.
What You'll Need:
- Bachelor's degree or equivalent required. Four (4) years of additional work experience may be considered of a degree (Seven (7) years of revenant experience).
- Minimum three (3) years of experience in sales and/or account management required.
- Experience working with broadcasters, digital platforms, film/tv studios, and/or production companies preferred.
- Fluent in English and French.
- Strong relationship building skills.
- Ability to develop and grow accounts resulting in increased revenue for assigned accounts.
- Excellent communication and presentation skills with the ability to engage stakeholders effectively.
- Strong organizational skills with the ability to manage multiple projects.
- Proficiency in Microsoft Office tools and CRM platforms (Salesforce).
- Solid skills in negotiation, proposal development, and delivering compelling sales presentations.
- Ability to identify and capitalize on new revenue opportunities within existing accounts.
- Comfortable conducting outbound proactive sales efforts, including in-person presentations, virtual sales, and industry event engagements.
The Sales team works to grow our customer base across all regions by understanding how visual content plays a part for our customers' businesses—and how our products and services can help them overcome challenges, elevate their message, and achieve their goals.
There’s a story in every picture, a narrative in every frame.
We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world.
Working at Getty Images
Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals.
We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.
Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market.
Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours.
Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.