Program Manager

Project Delivery Planning

• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop full-scale project plans and associated communications documents,
• Liaise with project stakeholders on an ongoing basis
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
• Identify and manage project dependencies and critical path.
• Plan and schedule project timelines and milestones using appropriate tools. 
• Define project success criteria and disseminate them to involve parties throughout project life cycle.

Manage and control Project Execution

• Set and continually manage project expectations with team members and other stakeholders.
• Track project milestones and deliverables.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
• Proactively manage changes in project scope, identify potential crises and devise contingency plans.
• Build, develop and grow any business relationship vital to the success of the project.
• Report and escalate issues to management as needed
• Perform a risk assessment. Analyze current risks and identify potential risks that are affecting the company
• Lead and manage day-to-day project activities from initiation through deployment and transition to operation

To ensure that the Quality Management System is implemented and maintained to evaluate where continual improvement can be made.

• Maintain proper documentation of the project and keep them in a safe location
• By the end of the project, update a lessons learned document with all lessons learned from the project in order to be avoided in the future projects.
• Manage stakeholder throughout the project
• Effectively communicate project expectations to team members and stakeholder in a timely and clear fashion.
• Maintain review meetings with all stakeholders to assure proper communication.
• Assure customer’s expectations are met through proper communication.
• Maintain customer’s satisfaction through proper customer relations management.

Manage Projects Resources

• Determine and assess need for additional staff/ and or consultants and make the appropriate recruitment if necessary during project cycle.
• Delegate task and responsibilities to appropriate personnel.
• Identify and resolve issues and conflicts within the project team.
• Coach, mentor, motivate and supervise project team members and contractors and influence them to take positive action and accountability for their assigned work.