Customer Service Officer (Remote)

You are going to join the Customer Service team.
You will ensure that our customers have a smooth and pleasant journey with us by answering their questions, resolving their issues, and assisting them with some of their graphic design needs.

Customer Service Responsibilities:

• Respond to customers via phone and Zendesk tickets (email / LINE / Facebook) on a daily basis, and provide guidance on our products and services

• Resolve product or service problems by clarifying the customer's complaint, identifying the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution

• Pass on relevant leads to the Sales team when a customer is placing a large order or requesting a custom job

• Coordinate with other departments regarding complaints via our complaints dashboard, which must be completed accurately to ensure a smooth understanding of the issue

• Share recurring issues with management to help identify long-term solutions and prevent future problems