Operations Manager

Reporting to: Chief Operating Officer (COO) 

Employment Type: Full-time

Location: Sahathai, Bang Phli Yai, Samut Prakan (https://share.google/aGIvw95A0nXLn8KaV)

We are seeking a high-caliber Operations Manager to serve as a strategic link between our supply chain, in-house production, and logistics partners. Reporting directly to the COO, you will be responsible for the end-to-end fulfillment journey—ensuring that every order is produced efficiently, meets our rigorous quality standards, and reaches the customer on time.

The ideal candidate is a data-driven problem solver who can balance the technicalities of production planning with the negotiation skills required for vendor and 3PL management.

1. Production & Workflow Management

• Manage the entire order lifecycle from artwork approval to final product delivery.

• Oversee the prepress and artwork preparation processes for accuracy and print-readiness.

• Assign jobs to suppliers based on pricing, capability, and lead time.

• Ensure job output either arrives at our factory or is directly delivered to customers as planned.

2. Supplier & Outsourcing Coordination

• Develop and maintain strong relationships with print suppliers.

• Monitor pricing, lead times, and quality standards.

• Ensure outsourced jobs meet service level agreements (SLA).

3. 3PL & Logistics Oversight

• Supervise third-party logistics partners to ensure timely and accurate deliveries.

• Coordinate with the logistics team to resolve delivery issues and exceptions.

4. Team Leadership

• Directly manage three key leaders:

  • Production 

  • Supply Chain Leader

  • 3PL Leader

• Guide and develop the operations team through coaching, KPIs, and performance evaluations.

5. KPI Tracking & Continuous Improvement

• Track and analyze KPIs across the supply chain, artwork, production, and logistics.

• Identify operational bottlenecks and lead initiatives to improve workflow efficiency, communication, and cost-effectiveness.

• Drive continuous improvement in operational lead time, customer satisfaction.

• Implement process improvements and technology to enhance operations.

6. Cross-Department Collaboration 

• Work closely with Sales, Customer Service, and IT to ensure alignment and resolve issues proactively.