Customer Success manager/ VIP Sales
Job Overview
We are looking for a Customer Success Manager / VIP Sales who will help us build strong relationships with key clients, increase sales, and provide a high level of service. If you know how to sell, find a personal approach to clients, and want to work in a fast-growing crypto industry — this role is for you!
Responsibilities:
- Actively sell GoMining products and services to VIP clients using a personal approach.
- Build trust with clients, understand their needs, and offer the right solutions.
- Provide premium support and help clients quickly via chat, messengers, and email.
- Work with CRM systems (HubSpot, Salesforce, etc.), update the client base, and track all interactions and deals.
- Work with marketing and product teams to improve the client experience.
- Analyze client behavior and suggest ways to increase their activity and LTV.
- Make sure all client requests are completed and satisfaction stays high.
- Find opportunities for upsell and cross-sell with existing clients.
Requirements
- 2+ years of experience in sales or customer service (crypto, fintech, or IT is a plus).
- Strong negotiation skills and experience working with VIP clients.
- English level B2+ (written and spoken).
- Basic understanding of crypto, DeFi, NFT, and mining (or readiness to learn fast).
- Ability to work with CRM systems and analytics tools.
- Ability to work fast, adapt quickly, and stay proactive.
- Client-oriented mindset, diplomacy, and long-term relationship skills.
Nice to have
- Experience working with VIP clients or HNW investors.
- Knowledge of extra languages (Chinese, Arabic, Spanish).
- Experience in crypto exchanges, payment systems, or DeFi products.
Benefits
- A high commission from sales + bonuses for successful deals.
- Professional growth: support for courses, conferences, and English learning (up to 100% coverage).
- Work-life fit: remote or hybrid format with flexible hours across international teams.
- Paid leave: up to 28 vacation days, 15 sick days, plus local holidays.
- Recognition programs: structured performance reviews and team awards.
- Team culture: retreats in international locations (for example, company villa in Turkey, Bali).