Associate, Driver Operations - Regional Center of Excellence

Get to Know the Team

This department operates within the Regional Operations Center of Excellence (CoE) department. CoE focuses on driving best practices, innovation and operational excellence across the markets, ensuring alignment with our goals and delivering exceptional customer and partner experiences. We are a team that:

• Celebrate collaboration and support and mutual respect.
• Is passionate about creating and ensuring value for our driver and merchant partners.
• Aim to do excellent and meaningful work with the clarity of thought and creativity execution.
• Help influence the operations efficiency of the company, especially involving that of our driver and merchant partners.

Get to Know the Role

We are looking for an Associate for our Regional Center of Excellence (COE) for Driver Operations, based in Pasig, Philippines. You will report directly to the Head of Regional Center of Excellence for Driver Operations. You will offer an exciting opportunity to lead and optimize driver operations across our regional network.

The Critical Tasks You Will Perform

• Process Optimization: Design and optimize scalable, tech-enabled processes for driver oeprations.
• Data-Driven Insights: Analyze operational data and qualitative feedback to identify inefficiencies, surface opportunities, and make strategic recommendations.
• Stakeholder Collaboration: Build strong relationships with Country Operations Teams, Cross-Functional Teams, Product Owners, and Vendor Partners to align priorities and ensure seamless execution.
• Vendor Management: Oversee vendor performance, implement best practices, and ensure consistent delivery across countries and verticals (PayOps, Quality, and Training).
• Project Leadership: Lead key projects to re-engineer processes, introduce innovations, and drive improvements across the driver journey.
• Change Management: Act as a change agent to drive adoption of new processes and tools within the team and across markets.
• Reporting and Accountability: Harmonize priorities, align OKRs, and drive cross-functional accountability to ensure timely delivery of initiatives.