Lead Software Engineer, Backend - AI

Get to Know the Team

Applied AI Team is a group of passionate engineers committed to architecting, crafting, and maintaining internal tooling systems, frameworks and platforms that elevate the very core of our business operations. With unyielding dedication, we create functional applications that not only enhance productivity but also redefine efficiency for Grab employees. Join us in this journey of as we pioneer the future of technology, pushing the boundaries of what's possible to shape Grab's success.

Get to Know the Role

As a Lead Software Engineer with our team, you'll be focused on building an Internal Support Bot to handle the platform support queries across the entire organization - TI Support Bot. You will shape the backbone of Grab's internal support model. You will create, implement, and scale solutions leveraging advanced AI and machine learning technologies to enhance driver partner experiences and optimize marketplace efficiency. Join us for an exciting journey in digital innovation.

You will report to the Engineering Manager and work onsite at Grab Office.

This role is onsite based in our Petaling Jaya, Malaysia office.

The Critical Tasks You Will Perform

• You will independently Lead and Execute Demonstrate strength as a technical lead by taking full responsibility for projects conception, planning and execution.
• You will develop TI Support bot and chatbots using LLMs, LangChain, and LangGraph to enhance driver experiences and solve real-world challenges.
• You will build scalable full-stack solutions, including cloud-based backends and efficient web interfaces.
• You will write high-quality code in modern languages (e.g., Python, Go) and frameworks, ensuring scalability and efficiency. Conduct code/design reviews.
• You will deploy machine learning pipelines and integrate AI agents with tech infra systems.
• You will collaborate with teams to implement features and assess business impact. Ensure smooth mobile integration.
• You will mentor and Inspire Provide deep technical mentorship, foster platform-thinking, and cultivate a across engineering and research teams.
• You will participate in on-call rotations, perform root cause analysis, and contribute to post-mortems.