Assistant Manager, Sales Development and Retention

Get to Know the Team

We provide sustainable access to high-quality vehicles for hirer-partners. This enables them to earn income on the Grab platform without vehicle ownership. At the same time, it ensures a steady supply of vehicles for the Grab marketplace.

Get to Know the Role

• We focus on managing the lifecycle of our hirer-partners. We curate their experience, recruit them and support them with an excellent rental experience.
• You will report to the Head of GrabRentals PHV, and report onsite at Singapore Grab Tampines office.

The Critical Tasks You Will Perform

• Lead the customer lifecycle strategy across GrabRentals PHV hirer-partners.
• Ensure consistent high-quality experiences across online and offline touchpoint
• Conduct reviews and improve policies and processes to boost customer retention.
• Manage the customer retention team to ensure smooth daily operations, resolve issues, and handle escalations.
• Establish and grow new sales channels to support business growth and expansion. Develop and implement Go-To-Market plans and sales guides for new channels and products
• Oversee the entire sales process, converting inbound leads and managing outbound channels to exceed sales target. Conduct data-driven analysis to improve sales channels, pipelines, and performance.
• Collaborate with marketing, business, and operations teams to improve revenue
• Manage a team of over 15 members, consisting of both full-time and part-time staff across sales and customer retention functions.