Senior Solution Specialist, Finance Systems

Get to Know the Team

Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized IT experiences, and we are looking for individuals with similar customer-centric and innovative values to join our growing team.

Get to Know the Role

The Senior Solution Specialist will report directly to the Support Manager for Finance Systems. Their primary responsibility will be operational support for Finance applications, handling incoming issues to ensure swift and efficient resolution. This role requires fundamental functional skills, technical support capabilities, and Oracle Fusion Cloud ERP applications administration expertise. The ideal candidate will possess a robust background in Oracle Fusion Cloud ERP applications and related platforms.

This role will be based in our Exquadra Tower, Pasig City, Philippines office.

The Critical Tasks You Will Perform

• Provide support to Finance users on system-related issues, including application maintenance, setup & configuration, data migration, and minor enhancements.
• Provide third-level (L3) resolution, and prepare documentation, system manuals, and procedures.
• Provide functional support during month-end and year-end activities.
• Provide subject-matter expert (SME) support for Finance and Procurement modules.
• Proactively manage all incidents and change requests, prioritising issues of varying severity.
• Perform root cause analysis for high-severity incidents and problem tickets.
• Ensure solutions align with business needs and requirements.
• Monitor ETL (Extract, Transform, Load) jobs and interfaces, utilising automated monitoring techniques.
• Lead for Finance, Procurement & GTS, identifying process gaps and new platform offerings.
• Own incident and service-request SLAs, ensuring adherence to ITSM/ITIL processes.
• Perform System Integration Testing (SIT) and support User Acceptance Testing (UAT) for enhancements, patches, and new implementations.
• Conduct Proof of Concept (POC) evaluations for new business requirements, assessing feasibility and recommending solutions.
• Validate test results, document defects, and coordinate fixes with stakeholders and technical teams.
• Liaise with Oracle Support, implementation partners, and internal Finance/GTS stakeholders on escalations and enhancements.
• Provide knowledge transfer and mentoring to L1/L2 support and maintain the team knowledge base.
• Support internal and SOX audit requirements within the finance systems landscape.