Merchant Sales Executive, OmniCommerce

Get to Know the Team

The Central Merchant team oversees, shapes, and grows the merchant business in Grab Singapore.

We partner with restaurants and businesses to help them grow their customer base, increase sales, and succeed both online and offline.

Get to Know the Role

You will help restaurants adopt Grab's suite of business solutions designed to increase revenue, improve customer engagement, and improve daily operations. As Grab continues to expand its merchant ecosystem, you will help merchants identify growth opportunities through a broader suite of business solutions across both online and offline channels.

These solutions include:

• Table reservations
• QR ordering and table management solutions
• Loyalty and customer engagement tools
• Digital payment solutions
• Advertising and promotional solutions
• Customer insights and CRM tools

You will work directly with restaurant owners and important decision-makers, helping them identify opportunities to grow their business through Grab's ecosystem and recommending suitable solutions to support their commercial goals.

This is an exciting opportunity for someone who enjoys looking for new business, building relationships, solving merchant challenges, and making an impact on business growth.

You will report to the Manager, Merchant Sales and be based onsite at Grab Singapore.

The Critical Tasks You Will Perform

• Identify and acquire new restaurant partners through cold calling, networking, referrals, field prospecting, and face-to-face meetings
• Build and manage a strong pipeline of sales opportunities with disciplined CRM and pipeline management
• Understand merchants' business challenges and growth priorities, and recommend suitable Grab solutions to support their growth
• Conduct sales presentations, negotiations, and contract discussions with business owners and important decision-makers
• Build long-term relationships with merchants and identify future growth opportunities across Grab's ecosystem
• Work with Operations, Marketing, and Account Management teams to ensure successful onboarding and adoption of Grab solutions
• Contribute ideas and initiatives to improve sales processes, team effectiveness, and overall business performance, team effectiveness, and overall business performance