Temporary Customer Service Representative (12 Month Contract)

What You Will Do:

A Customer Service Representative is a “front line ambassador” for GrandBridge Energy, addressing customer calls, enquiries, and issues in an efficient and courteous manner.

• This position is responsible to answer thoroughly and accurately all customer enquiries relating to industry changes, billing (electric and water) collections, service information, final readings, and service changes.
• Calling customers regarding past due accounts and/or payment arrangements.
• Scheduling and issuing disconnection of service.
• Submission of unpaid final bills to collection agency.
• Determine security deposit requirements on accounts in accordance with corporate policy.
• Process bankruptcy and receivership documents.
• Process water and wastewater accounts.
• Schedule, co-ordinate and follow up on service changes and new services; work orders and service instruction orders issued to Operations, Metering and Engineering.
• Determine if drawing and conditions of service are required from electrical contractors and/or new property owners.
• Co-ordinate and schedule installation and completion of new services for electric and water. 
• Process trouble reports and forward to appropriate departments for action. 
• Record pertinent data received from customers to effectively respond to planned or emergency outages.
• Prepare standard services for electric and water for customers on request and apply applicable standard miscellaneous charges.
• Prepare monthly statistical reports using various software programs.
• Back up to all Customer Service functions, including clerical duties.
• Contribute to a positive workplace culture by fostering collaboration, maintaining a positive attitude, supporting our customers, and contributing to a respectful and inclusive environment. 

What You Will Bring

• Applicants must have successfully completed a high school diploma or equivalent.
• A minimum of one (1) year of relevant customer service experience is required, preferably in a utility environment.
• Proficiency in Microsoft Office software applications and ability to accurately perform basic mathematics required to perform this role.
• This position requires a reliable team player with impeccable communication and interpersonal skills.
• The ideal candidate demonstrates an ability to understand and convey electricity regulatory changes impacting customers and can multi-task in a fast-paced, diverse daily work environment.

GrandBridge Corporation

39 Glebe Street, P. O. Box 1060

Cambridge, Ontario N1R 5X6

Check us out at https://grandbridgeenergy.com/; https://netoptiks.com/; https://enersure.com

Kindly note, we do not entertain unsolicited referrals or resumes from third-party agencies or recruiters for our job postings.

We appreciate the opportunity to review all resumes, however due to volume, only those under consideration will be contacted. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.

GrandBridge Corporation is an Equal Opportunity Employer and is AODA compliant.