Head of Maintenance

Job Overview: 

The Head of Maintenance is responsible for planning, organizing, directing, and controlling the maintenance operation in the branches to meet strategic objectives  

General Duties and Responsibilities: 

Strategic Planning & Operational Effectiveness: 

• Coordinate with subordinates and concerned parties to ensure that building plans meet fire safety codes and other regulations. 

• Maintain a safe working environment for employees by following safety procedures and guidelines, enforcing rules about safety equipment, and conducting safety training sessions. 

• Ensure all department workers adhere to the safety policies and procedures. 

• Assist in identifying opportunities, developing strategies, presenting recommendations, and implementing programs that will bring additional operational effectiveness including processes improvements, technology enhancement, change management and training. 

• Assist in setting and controlling SOPs for related business functions in coordination with the Organization Development department. 

• Review and adapt the department structure in coordination with the Organization Development department to meet the department strategies. 

• Conduct market research to learn about the department trends and the competition behavior and develop plans and suggestions accordingly. 

• Elaborate and upgrade forms and reports to enhance the daily tasks of subordinates. 

• Attend periodically international conventions to identify trends and present suggestions 

• Conduct regular branches visits. 

Operations Management: 

• Plan and manage all repair and installation activities in addition to the preventive maintenance plan. 

• Plan and prioritize repair and installation activities, allocate workload, and supervise work of technicians and labors to ensure execution and completion as per agreed schedules and cost estimates. 

• Develop, implement and maintain a functional preventive maintenance program, utilizing industry standards; oversee all facets of the program, ensuring compliance with best practices and company policies and regulations. 

• Plan and coordinate the preventive, predictive, and breakdown maintenance of machinery, mechanical, electrical, and instrumentation equipment.  

• Oversee Maintenance by tracking work hours, maintaining work orders for all maintenance/project work, managing material purchases used in these maintenance works. 

• Keep maintenance logs, expense reports and other relevant documentation, and produce ad-hoc reports on maintenance activities when required. 

Resource Management, Budget Management & Inventory Control: 

• Track expenses and oversee the budget for maintenance. 

• Formulate an action plan in coordination with Superior and define needed financial and human resources to achieve set objectives in order to support a smooth operation and reduce breakdowns. 

• Assign repair schedules and evaluate repair cost estimates. 

• Document and prepare daily progress reports and maintenance logs. 

• Oversee equipment stock and place orders for new supplies when necessary. 

• Maintain inventory of equipment and supplies used for maintenance work and ordering new materials as needed. 

Performance Monitoring & Continuous Improvement: 

• Coordinate with respective Engineers (electrical and mechanical) for implementation, reporting and process enhancement. 

• Carry-out root cause and risk analysis in trouble shooting activities in order to reduce corrective/reactive maintenance activities and reduce risk through preventative action. 

• Communicate weekly maintenance reports/dashboards to Subordinates in order to assist in risk assessment critical decision making. 

• Complete quality audits of technicians work tasks and communicate results. 

Team Management: 

• Maintain staff by recruiting, selecting, orienting, and training employees. 

• Maintain staff job results by coaching, counseling, and disciplining employees. 

• Provide on-going leadership and support to team. 

• Resolve any staff issues and escalate any unresolved issue to superior. 

• Ensure on-the-job training using training checklists. 

• Recommend disciplinary action as needed following established policy. 

• Control knowledge of procedures and ensure their strict implementation. 

• Give clear responsibilities to the team. 

• Provide assistance and organize good communication with the team. 

• Organize and maintain departmental communication system that encourages staff participation. 

• Ensure department staff is informed of policy changes. 

• Conduct timely performance evaluations and staff development. 

• Involve the team in service and activities.