Senior Learning & Development Specialist

Job Overview:

Lead the design, delivery, and continuous improvement of learning and development programs across the organization's business lines—ensuring training initiatives align with business needs, drive measurable performance improvements, and support employee growth.

Duties & Responsibilities:

Training Needs Analysis & Program Design
Conduct training needs assessments across business units in collaboration with department heads and HR business partners. Identify skill gaps, performance issues, and development opportunities specific to each business line (hypermarket retail staff, culinary/restaurant teams, distribution/sales personnel).

Design and develop tailored training curricula, content, and materials for technical, operational, and soft-skills training.

Training Program Management & Administration
Plan, schedule, and administer the annual training calendar across all business units. Manage end-to-end logistics of training delivery, including venue booking, materials preparation, attendance tracking, and post-training documentation.

Maintain training records and ensure compliance with internal policies and any regulatory training requirements (food safety, hygiene certifications, etc.).

Budget Management & ROI Assessment
Develop and manage the annual L&D budget, allocating resources across business lines based on priorities. Track expenditure against budget and report variances. Design and implement evaluation frameworks (e.g., Kirkpatrick model) to assess training effectiveness and calculate ROI. Present data-driven insights and recommendations to senior leadership.

Content & Curriculum Development
Research industry trends, emerging methodologies, and best practices in retail, foodservice, and supply chain training. Research, evaluate, and implement e-learning initiatives, including digital learning

Job Overview:

Lead the design, delivery, and continuous improvement of learning and development programs across the organization's business lines—ensuring training initiatives align with business needs, drive measurable performance improvements, and support employee growth.

Duties & Responsibilities:

Training Needs Analysis & Program Design
Conduct training needs assessments across business units in collaboration with department heads and HR business partners. Identify skill gaps, performance issues, and development opportunities specific to each business line (hypermarket retail staff, culinary/restaurant teams, distribution/sales personnel).

Design and develop tailored training curricula, content, and materials for technical, operational, and soft-skills training.

Training Program Management & Administration
Plan, schedule, and administer the annual training calendar across all business units. Manage end-to-end logistics of training delivery, including venue booking, materials preparation, attendance tracking, and post-training documentation.

Maintain training records and ensure compliance with internal policies and any regulatory training requirements (food safety, hygiene certifications, etc.).

Budget Management & ROI Assessment
Develop and manage the annual L&D budget, allocating resources across business lines based on priorities. Track expenditure against budget and report variances. Design and implement evaluation frameworks (e.g., Kirkpatrick model) to assess training effectiveness and calculate ROI. Present data-driven insights and recommendations to senior leadership.

Content & Curriculum Development
Research industry trends, emerging methodologies, and best practices in retail, foodservice, and supply chain training. Research, evaluate, and implement e-learning initiatives, including digital learning

platforms, authoring tools, and online course content suitable for diverse business lines. Develop new training programs, e-learning modules, job aids, and facilitator guides. Continuously update existing materials to reflect operational changes, new products, and process improvements.

Learning Management System (LMS) Administration
Maintain and manage the learning module within the HR system/LMS, including course catalog setup, content uploads, user enrollment, training assignments, completion tracking, and reporting. Troubleshoot system issues, coordinate with IT/HR systems teams on upgrades or integrations, and ensure data accuracy and accessibility for employees and managers. Generate regular reports on training completion, compliance status, and learning analytics to support decision-making.

Vendor & Provider Management
Identify, evaluate, and manage relationships with external training providers, consultants, and certification bodies. Negotiate contracts and service agreements. Monitor provider performance against quality and service standards.

Learning Events & Internship Program Management
Organize and coordinate learning events, workshops, and conferences (in-person and virtual). Manage the company's internship program, including recruitment coordination, onboarding, mentorship assignment, performance tracking, and conversion pipeline into full-time roles.

Project Management
Lead or support cross-functional L&D projects, including digital learning platform rollouts, leadership development programs, and organizational change initiatives.