Sales Operations Analyst

Who We Are

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

What We Build

Our products—Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.

• Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.

• Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

• PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

Where We’re Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.

Job Purpose

The Sales Operations Analyst position will focus on the technical aspects of our sales team. Reporting to the Sales Operations Manager, this role will work alongside our Sales Operations and Technology Teams to manage and respond to tickets and troubleshoot technical issues with Salesforce and our other sales tools, support the creation of various technical SOP’s related to sales processes, administer and approve new products and product update requests on behalf of the Sales Team, and provide support with sales reporting/analytics capabilities. This individual will also collaborate closely with the Senior Sales Operations & Compensation Analyst to provide support with administering sales commissions. We’re looking for a passionate individual who is prepared to use their technical abilities and strong attention to detail to improve the functions of our sales team.

Responsibilities

• Run and distribute advanced and complex reports to the sales team and supporting teams as needed

• Create / maintain complex reports and dashboards

• Review and process product submissions for new product creations, product deactivations and product update requests

• Complete deep dive analysis on problems

• Triage tickets/cases to the Technology Team after completing a technical evaluation of the business problem and potential solutions to help escalate defects to avoid negative impacts to the business

• Proactively support users regarding system (Salesforce)

• Follow up on high priority issues (bugs/fixes and enhancements)

• Review and follow up on support tickets to ensure timely resolution

• Attend and participate in weekly ticket prioritization meetings with Technology Salesforce Team

• Attend and participate in weekly Sales Operations Team meetings

• Support the technical rollout of new processes and applications and UAT testing

• Create and maintain SOP documentation for the sales team as needed

• Proactively monitor data quality and help maintain accurate system information

• Proactively monitor all request/issues report received via communication channels

• Create cases for the Sales Operations team based on submitted inquiries

• Complete regular data entry and data loads to update records

• Collaborate cross-departmentally to come to agreeable solutions to complex problems

• Support the Senior Sales Operations & Compensations Analyst with administering sales commissions, including support with creating new users and updating hierarchies in commissions system (CaptivateIQ)