IT Support Engineer

The company

Smart Electric Vehicle Charging Solutions. That’s the business we are in!

GreenFlux offers a cloud-based charge point management SaaS solution. This software platform connects Charge Point Operators (CPOs) and e-Mobility Service Providers (eMSPs – offering charging services to EV drivers), and enables them to successfully launch their businesses. With its offering, GreenFlux plays a pivotal role in facilitating the uptake of electric mobility and the renewable energy revolution. To keep up with the rapid market and business expansion and to support the company’s dynamic growth, we are looking for new ambitious colleagues.

GreenFlux is part of DKV Mobility Group, a major European mobility company and we play a leading role in the transition towards sustainable mobility for our ‘own’ customers and those of the Group.

The job

Are you an enthusiastic and driven IT professional? Do you have a passion for solving technical issues and supporting users? We are currently seeking an experienced IT Support Engineer (IT Administrator) to join our team in Amsterdam. 

Our IT systems are managed by the Technical Field Services team of DKV Mobility Group headquarters in Ratingen, Germany. You will bring the boots on the ground, providing primary support to GreenFlux’ users. You will support IT systems for our about 120 employees. 

As an IT Support Engineer, your main responsibilities will include: 

• Providing assistance to users via ticketing system Matrix42, Microsoft Teams, email, or in person, addressing their questions and resolving technical issues. 

• Analyzing and diagnosing hardware and software problems, offering effective solutions. 

• Installing, configuring, and maintaining computers, printers, network equipment, video conferencing devices and other IT-related devices. 

• Managing user accounts and groups in Microsoft Entra ID and Microsoft 365. 

• Supporting the Information Security Manager by conducting regular audits and reviews of logs and access rights, which requires a fundamental understanding of information security principles, making it a crucial aspect of this role. 

• Training employees on software tools and best practices. 

• Documenting incidents, solutions, and procedures for knowledge sharing.