Head of Customer Operations

The company 

Smart Electric Vehicle Charging Solutions. That’s the business we are in!  

GreenFlux offers a cloud-based charge point management SaaS solution. This software platform enables Charge Point Operators (CPOs) and e-Mobility Service Providers (eMSPs) to successfully launch their respective businesses. With its offering, GreenFlux plays a pivotal role in facilitating the uptake of electric vehicles and the renewable energy revolution. To keep up with the rapid market and business expansion and to support the company’s dynamic growth, we are looking for new ambitious colleagues.  

GreenFlux is part of DKV Mobility Group, a major European Mobility company, and we play a leading role in the transition towards sustainable mobility for our ‘own’ customers and those of the Group.  

The job 

In this position, you’ll be responsible for GreenFlux SaaS Operations, overseeing Customer Support and Technical Support.  You collaborate with Customer Success and Engineering teams to improve and maintain service level performance. Besides daily operations you actively evolve the organisation and our way of working in the benefit of our customers. Together with your teams, colleagues, senior stakeholders and external partners you will bring GreenFlux Operations to the next level. 

Your responsibilities include: 

• Lead Customer Support and Technical Support. 

• Manage operations and vendor relationships related to GreenFlux managed services (telco providers and external callcenter). 

• Process Optimization to improve efficiency and improve Service level performance. 

• Drive team development and engagement. 

• Define, track and report on key operational metrics. 

• Interact with our customers and manage escalations when needed. 

• Further design and develop the Operations department and way of working at GreenFlux.