Executive Lounge Assistant

The Grenada Airports Authority (GAA) is seeking a highly motivated and service-oriented individual to join our team as an Executive Lounge Assistant at the Maurice Bishop International Airport (MBIA). This role is crucial to delivering a first-class customer experience while ensuring the efficient and smooth operation of the Executive Lounge.

Key Responsibilities:

• Welcome and assist Executive Lounge guests professionally and courteously.
• Facilitate access to lounge services, including seating, serving, and handling payments.
• Present menus, take orders, and suggest upgrades to enhance customer experience.
• Process guest check-ins and check-outs accurately.
• Maintain cleanliness, stock levels, and aesthetics of the Lounge to established standards.
• Address guest inquiries and complaints with professionalism and tact.
• Generate daily and monthly reports on Lounge performance and sales.
• Ensure compliance with all security and safety procedures.

Requirements

• Five (5) CXC/CSEC passes (Grade 3 or above), including English Language.
• Certificate in Customer Service.
• Training in protocol, etiquette, and food preparation.
• Two (2) years’ work-related experience.
• Strong oral and written communication skills.
• Excellent interpersonal and customer service skills.
• Attention to detail and professionalism in high-profile settings.
• Ability to handle sensitive situations tactfully and diplomatically.
• Team player with a positive attitude.
• Knowledge of a foreign language or sign language is an asset.
• Must possess a clean character certificate.
• Must be able to obtain and maintain appropriate security clearance.

Application Deadline: November 7, 2025