Inside Sales Associate (ISA) - Charlotte

• Are you confident handling a high volume of client calls while building rapport and capturing accurate financial details?

• Do you thrive on follow-through and take it personally when a prospect slips through the cracks?

• Do you want to learn the mortgage business from the ground up, with a clear path for growth?

If you answered yes, keep reading.

About Griffin Funding

Griffin Funding is a full-service mortgage lender licensed across the U.S. and committed to making homeownership more accessible. We're a VA-approved lender and FHA Non-Supervised Lender with a reputation for speed, service, and doing right by our borrowers. Our team is performance-driven, collaborative, and growing — and we're looking for people who want to grow with us.

About the Role

The Inside Sales Associate is the first voice a prospective borrower hears at Griffin Funding — and that first impression matters. In this role, you'll work a steady flow of warm, actively interested leads, making high-volume outbound calls to connect with borrowers, gather qualifying information, and hand them off to a Loan Officer ready to close.

This is not a passive role. Success here requires discipline, energy, and a genuine love for being on the phone. You'll be expected to dial consistently, keep your pipeline meticulously organized, and follow up until you get an answer. The leads are there — the systems are built to support you. What you bring is the drive to execute.

For the right person, this role is also a career launch. ISAs who learn the business, build their skills, and perform consistently have a direct path into a Loan Officer position at Griffin Funding.

A Day in the Life

Morning

• Review your pipeline and prioritize the day's call list

• Start dialing — you'll make 150+ outbound calls to leads who are actively interested in a mortgage

• Gather qualifying information: timeline, credit, income, goals

• Make a genuine connection and set the tone for what working with Griffin feels like

• Hand off qualified borrowers to a Loan Officer with the context they need to close

Afternoon

• Keep your CRM files updated and statuses current after every interaction

• Work through your task list — follow up with leads who didn't answer, respond to callbacks, re-engage prospects from earlier in the pipeline

• Flag high-priority leads and make sure nothing slips

• End the day knowing your pipeline is clean and tomorrow's call list is ready

The leads are there. The systems are set up to feed you. Your job is to show up, dial, and execute.