Loan Officer Assistant (LOA) - Scottsdale

Do you thrive when you're in the middle of the action — managing relationships, keeping deals moving, and never letting something slip through?

Do you want to work closely with a high-performing Loan Officer and be part of building a book of business from the ground up?

If that sounds like you, keep reading.

About Griffin Funding

Griffin Funding is a full-service mortgage lender licensed across the U.S. and committed to making homeownership more accessible. We're a VA Approved Lender and FHA Non-Supervised Lender with a reputation for speed, service, and doing right by our borrowers. We're a team of people who take their work seriously, support each other, and believe that how you treat a borrower at every step of the process matters.

About the Role

This is a hybrid LOA/LO support role — not a purely administrative position, and not a full originator role. You'll be working directly alongside a high-producing Loan Officer, focused on the front end of the business: bringing in new clients, managing early-stage relationships, and keeping the pipeline full and moving. Once a file goes into processing, it transitions to a Mortgage Loan Partner who owns that client relationship through close. Your focus stays on new business acquisition — which means you're always working the front of the funnel, not getting buried in back-end file management.

This role is based in our Scottsdale office.

A Day in the Life

Morning

• Review the active pipeline and flag any pre-submission files that need attention

• Reach out to borrowers and realtors with status updates and next steps

• Collect outstanding documentation and keep pre-approval files moving toward submission

• Assist with scheduling consultations and managing follow-ups for the LO

Afternoon

• Support front-end sales activity — outreach, follow-ups, and lead nurturing

• Coordinate handoffs to the Mortgage Loan Partner once files are ready for processing

• Maintain CRM notes and pipeline accuracy so the LO always has a clear view of what's in the funnel

• Assist with loan structuring and pre-approval preparation in coordination with the LO

• Close out the day with pipeline current, open items documented, and tomorrow's priorities clear

Major Goals & Responsibilities

• Drive new business activity alongside the LO — lead intake, consultations, follow-ups, and pipeline development

• Manage pre-approval files from intake through submission, keeping documentation complete and compliant

• Coordinate smooth handoffs to the Mortgage Loan Partner once files move into processing

• Serve as a key point of contact for borrowers and realtors during the pre-submission stage

• Maintain pipeline accuracy in the CRM — notes updated, statuses current, tasks completed

• Assist with loan structuring and submissions in coordination with the LO

• Support scheduling and relationship management so the LO can focus on high-value conversations

Key Characteristics

We're looking for someone who:

• Communicates clearly and proactively. You don't wait to be asked — you send the update, make the call, and keep everyone informed.

• Is detail-oriented without being slow. You catch what others miss, but you also know how to move.

• Can hold the full picture. Multiple files, multiple stages, multiple stakeholders — you keep it organized without losing the thread.

• Is client-confident. You're comfortable on the phone with borrowers and realtors, and you represent the team well.

• Takes ownership. When something is your file, you treat it that way. You don't wait for someone to follow up on you.

• Works well within a team structure. You understand your lane, collaborate closely with the LO and Mortgage Loan Partner, and make the whole team more effective.

What We're Looking For

• NMLS license preferred but not required — unlicensed candidates with strong mortgage experience will be considered

• 6–18 months of experience in mortgage — LOA, LO, or a combination

• Familiarity with lead intake, client pipeline management, and loan structuring

• Experience with CRM systems and pipeline tracking tools

• Strong communication skills — written and verbal

• Based in Scottsdale (this is an in-office role)