E-commerce Customer Support Specialist

E-commerce Customer Support Specialist (AI Assisted) – Remote, US Hours + Weekend Shift

Location: Remote (US Time Zone)
Schedule: 5 days/week including Saturday & Sunday

We’re hiring a Customer Support Specialist to assist e-commerce brands by combining empathy with AI-powered tools. You’ll review and approve AI-suggested responses to handle order updates, returns, and product questions across multiple online stores.e-commerce brands by combining empathy with AI-powered tools. You’ll review and approve AI-suggested responses to handle order updates, returns, and product quee-commerce brands by combining empathy with AI-powered tools. You’ll review and approve AI-suggestede-commerce brand

What You’ll Do:

• Manage 100–200 support tickets daily

• Edit and approve AI-generated replies for clarity and tone

• Use Shopify and integrated tools to resolve customer issues

You Bring:

• 2–3 years of e-commerce or DTC support experience

• Excellent written English and strong attention to detail

• Comfortable working weekends on a fixed 5-day schedule

• Familiarity with AI tools, Shopify, or Gorgias is a plus