BPO Manager Recruitment & Staffing Operations

BPO Manager – Recruitment & Staffing Operations

We are seeking an experienced BPO Manager with a strong background in the recruitment and staffing industry. The ideal candidate will have hands-on expertise in managing offshore teams, optimizing processes, and driving performance within a BPO setting.

Responsibilities:

• Lead and scale BPO operations to support global recruitment delivery

• Oversee day-to-day team management, SLAs, and client satisfaction

• Implement process improvements to drive efficiency and quality

• Manage integration and utilization of ATS/HRIS platforms (Ashby, Greenhouse, Lever, etc.)

• Collaborate with recruitment leadership to align BPO operations with hiring strategies

Requirements:

• Proven experience managing or running a BPO within the recruitment/staffing industry

• Deep knowledge of ATS/HRIS systems (Ashby preferred)

• Strong leadership, performance management, and stakeholder communication skills

• Ability to work in a fast-paced, high-growth environment