Sales Support Administrator (Residential HVAC/Home Performance)

Join Our Team – Build a Career with GSM Services!

Are you a highly organized, customer-focused professional who thrives in a fast-paced environment? GSM Services is looking for a motivated individual to join our Residential HVAC/Home Performance team in a key support role that directly impacts our success. This is more than just a job—it’s an opportunity to grow your career with a company that values teamwork, excellence, and long-term development.

What You’ll Do:

In this dynamic, hands-on role, you’ll be at the center of our sales and production operations—supporting our Comfort Advisors, leadership team, and field staff to deliver outstanding service to our customers.

• Play a vital role in supporting our Residential/Home Performance Sales Team
• Assist with job setup and provide sales support from start to finish
• Issue purchase orders for equipment and subcontractors
• Coordinate permits and ensure all job documentation is complete
• Maintain production schedules, tracking volume and gross margin
• Submit Duke Energy rebates and manage related documentation
• Support after-hours and holiday lead coordination as part of the on-call team
• Communicate effectively with sales, production, and leadership teams
• Work closely with the Production Coordinator to schedule jobs efficiently
• Organize and schedule “Plan of Attack” meetings for sales and production
• Assist Comfort Advisors with job preparation, including materials and equipment
• Order equipment and manage extended warranties
• Handle billing, accounts receivable, and follow up on pending quotes
• Support call center operations as needed

What We’re Looking For:

• 1+ years of experience in customer service and office administration
• Strong communication skills and a team-first mindset
• Ability to multitask and stay organized in a fast-paced environment
• Solid computer skills, including MS Word and Excel
• Experience with dispatch or scheduling systems is a plus
• Detail-oriented with strong follow-through
• High school-level reading and writing proficiency

Benefits & Perks

At GSM Services, we believe in taking great care of our team—on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:

• Paid Time Off (PTO) to recharge and enjoy life outside of work
• Paid Holidays throughout the year
• Health Insurance with quality coverage options
• Dental and Vision Insurance
• 401(k) Retirement Plan with company support
• Profit Sharing Program—your contribution helps us grow, and you share in the success
• Life Insurance paid by the company
• Short-Term Disability Coverage
• Company Vehicle (role-dependent)
• Branded Uniforms provided at no cost
• Company-Paid Training & Professional Development
• Tuition Reimbursement to support continued education
• Apprenticeship Opportunities for skill-building and career progression
• Recruitment Incentive Bonus Program
• Gym Membership Program
• Health & Wellness Program
• A Supportive, People-First Workplace Culture

Why Join GSM Services?

At GSM Services, you’ll be part of a team that values professional growth, teamwork, and outstanding customer care. We believe in investing in our people and creating opportunities for long-term success.