Customer Experience Representative

Experience: 1+ years in Customer Experience or Customer Service (preferred)

Hours Monday - Friday 8:00 am - 5:00 pm and On-Call Phone Support Rotation for weekends and holidays

Be the Voice of Comfort & Peace of Mind

At GSM Services, our customers come first—and that starts with you. As a Customer Experience Representative, you’ll be the friendly, professional voice that connects our customers to the high-quality service we’ve delivered for nearly a century. If you thrive in a fast-paced environment, love helping people, and take pride in delivering exceptional service, we want to meet you!

What You’ll Do

• Deliver outstanding customer service while upholding GSM Services’ quality and performance standards
• Answer incoming calls and direct them efficiently
• Make outbound follow-up calls for service and sales support
• Schedule service and sales appointments accurately and professionally
• Take and relay phone messages promptly
• Provide clear, helpful information to customers
• Perform general administrative and clerical support duties
• Prepare correspondence and documents
• Conduct 3-Month Happy Calls to ensure customer satisfaction
• Confirm appointments across all divisions as needed
• Participate in the On-Call Phone Support Rotation for weekends and holidays

What We’re Looking For

• Professional appearance and demeanor
• Strong attention to detail and excellent organizational skills
• Reliable, self-motivated, and proactive
• Ability to remain calm and effective under pressure
• Excellent verbal and written communication skills
• Strong interpersonal and customer-focused skills
• Proficiency with MS Word, Excel, and Outlook
• Proven ability to multitask in a fast-paced, dynamic environment
• Ability to read and write English at a high school level

Why Join GSM Services?

• Be part of a respected company with a long-standing reputation for excellence
• Work with a supportive, team-oriented leadership group
• Make a real impact on customer satisfaction and company success
• Enjoy opportunities for growth and long-term career development